In short: cancelling or rescheduling is free if you tell us at least 24 hours before the tour starts.
You can move a tour once, free of charge, with 24 hours' notice. We find a new date from the guide's free slots; if they have none, we offer another guide of the same standing.
If a guide falls ill or a site closes unexpectedly, we offer another time, another guide, an alternative route or a full refund — your choice.
Rain alone is not a reason to cancel: we will offer an indoor or museum version of the programme. In dangerous conditions (storms, extreme heat, an official warning) cancellation is free at any time.
Message us on WhatsApp or Telegram, or write to kidster.tours@gmail.com. We refund by the same method you paid with, within 5 business days (card refunds can take up to 10 days to appear).
If a tour did not go as promised, write to us within 14 days. We go through every complaint with the guide and offer a partial or full refund where the claim is justified.